Understanding an Organization’s Shadow Network
The real sources of influence & institutional knowledge may not fit snugly into a hierarchical org chart. Social network mapping is an instrumental tool in the identification and acquisition of high performing human capital. Often behind the hierarchy of a corporation’s formal and public hierarchy lies an internal shadow network of dominant employees that know how to get things done. It is not always apparent to senior management who these individuals are, however knowing is critical to managing corporate risk with respect to human capital decisions.
“The real source of influence & institutional knowledge”
Mapping Centrality in Organizations
Centrality measures a node’s relative importance within a network by its number of connections. Every social network has nodes of influence which facilitate flow within a system. Subject to the behavioral profile, some nodes are inclined to be bottlenecks while others hasten activity. It is well-accepted that “the ability to measure centrality in corporate social networks has been a particularly useful development in social network analysis.” Mapping these shadow nodes within a corporate organization can uncover the real sources of influence and the repositories of institutional knowledge.