Be they public or private sector, corporate services and their related external service providers are under pressure to reduce costs while adding value to the core business of the client organization. Performance based contracts are gradually giving way to vested account structures, a management system where both user and service provider collaborate to reduce the myriad of KPI measurements and service performance to a mutual alignment of interests and organizational outcomes. This format requires both parties at the table to be strategic thinkers.
Performance based contracts are gradually giving way
Corporate real estate is subject to continuous innovation and development and not all user or service provider management/staff expertise are able to shift from a tactical performance driven account management to a vested structure, where both parties participate in working toward predetermined outcomes. We are able to assess staff and management for either account structure.